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2.3 - Digitally transform the delivery of government services

Overall status:
Completed but delayed

The Government is committed to digital transformation of government services. This commitment will mean Australia continues to invest in digital technologies. This will make government services simpler, faster and cheaper. Better services will make it easier for the public to work and interact with Government.

This commitment will advance OGP values of technology and innovation and transparency by:

  • increasing public access to government services;
  • making government services more efficient and cheaper; and
  • Increasing transparency around performance of government services.

The Digital Transformation Agency has committed to delivering four key projects in support of this commitment:

  • A Digital Transformation Roadmap
  • Individual Sector Roadmaps
  • A Digital Marketplace; and
  • A Public Dashboard to improve transparency around the performance of government services.

Current status

The Whole-of-Government Digital Transformation Roadmap was delivered in December 2016, with the sector-wide roadmaps to be released soon. . The Digital Transformation Agency has also released Beta versions of both the Digital Marketplace and the Performance Dashboard. This completes the commitment to release a Beta version of the marketplace.

Milestone 1

The Digital Marketplace is currently online in Public Beta. It opened in August 2016 with a limited number of product categories for sellers and buyers. In February 2017, the marketplace opened to an unlimited number of sellers in an increased number of categories. The Digital Transformation Agency continues to promote the Marketplace. The Marketplace has dramatically increased SME involvement and made procurement of a range of services easier.

Milestone 2

The Performance Dashboard is currently online in Public Beta. It hosts 11 services and tracks a range of measures including user satisfaction, digital take-up, completion rate and cost per transaction. The Digital Transformation Agency continues to seek additional services for the Performance Dashboard.

Milestone 3

The Whole-of-Government Digital Transformation Roadmap was delivered in December 2016.

Milestone 4

The Digital Transformation Agency developed sector wide roadmaps. The products, which went from an agency-wide roadmap to a sector wide roadmaps, augment the work already completed on the whole-of-government roadmap. The first of these sector roadmaps is the Business Sector Roadmap which was developed in collaboration with DIIS and in line with the National Business Simplification Initiative. A roadmap for initiatives that benefit individuals has also been developed. Both roadmaps will be published to www.dta.gov.au.

Other stakeholders

Government: Department of the Prime Minister and Cabinet, Department of Human Services, Department of Health, Department of Industry, Innovation and Science, all other Commonwealth Departments.

Non-government: Non-government organisations and private sector.

Steps to implementation

Implementation Step Implementation Period Status

Release and promote a beta version of the Digital Marketplace for ICT procurement.

Aug 2016 Completed

Release and promote a live dashboard measuring the performance of government services, with user satisfaction being one of the key performance indicators.

Oct 2016 Completed

Deliver a whole-of-government digital transformation roadmap.

Dec 2016 Completed

Release sector-wide digital transformation roadmaps.

The original milestone referred to 'agency-level digital transformation roadmaps'. With the Open Government Forum's agreement, this was amended to 'sector-wide' roadmaps, which better augments work already completed on the whole-of-government roadmap identified in the previous milestone.

June 2018 Completed but delayed

Status updates for commitments are provided approximately every two months. With each update, agencies are encouraged to provide further and better particulars of the commitment and its steps to implementation, which may result in changes to timelines outlined in Australia’s first Open Government National Action Plan 2016-18.

Last updated: 20/09/2018

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