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Completed but delayed

Engage Australians in the Independent Review of the Australian Public Service


Engage Australians in the Independent Review of the Australian Public Service

Lead implementing agency/actor

Department of the Prime Minister and Cabinet


What is the public problem that the commitment will address?

The Australian public and successive Australian governments have been well served by a highly professional Australian Public Service (APS). The APS has consistently engaged with the key policy, program, service delivery and regulatory challenges of the day, and sought to understand current management, governance and technological developments.

However, new technology and global developments are transforming the Australian economy and society. This will continue and accelerate over the decades ahead, posing new opportunities and challenges for citizens, business and the broader community.

The Government is determined to ensure Australia capitalises on the opportunities this provides to drive innovation, increase productivity, create jobs, improve citizens’ experience of government, and deliver better services. The APS has a critical role in assisting government to manage and respond to new and emerging challenges — both in policy and implementation. But it must be best placed to harness the opportunities, with the necessary in-house capability to both develop and implement solutions.

This means improving the capacity of the APS to innovate, collaborate, and to use data and technology more effectively.

What is the commitment?

The Government has established an independent review to ensure the APS is fit-for-purpose for the coming decades. The review will examine the capability, culture and operating model of the APS and identify an ambitious program of transformational reforms.

The independent panel leading the review will consult widely, both within and outside the APS. The panel will ensure their work is undertaken in an open and transparent manner, in collaboration with the APS and its stakeholders.

To do this, the panel will:

  • encourage wide participation both within and outside the APS, and input to deliberations throughout the life of the review (including through more dynamic engagement mechanisms such as online polls);
  • utilise appropriate technologies, such as artificial intelligence and natural language processing capabilities to support timely development of insights and analysis; and
  • test ideas (both face-to-face and online) in an open and iterative manner.

How will the commitment contribute to solve the public problem?

Ensuring recommendations are well informed and reflect stakeholder input will maximise their impact in delivering transformational change and ensuring the APS is fit-for-purpose in 2030 and beyond. By conducting the review in this manner, the panel will model a best practice approach and set the expectations for the conduct of future reviews.

Why is this commitment relevant to OGP values?

This commitment will advance the OGP values of transparency and civic participation by:

  • conducting the review in an open and iterative manner;
  • facilitating informed public participation into the Independent Review of the Australian Public Service;
  • improving policy development and service delivery; and
  • enhancing transparency around the inputs to government decision-making.

Additional information

Up-to-date information on the Independent Review of the APS is available at:

Steps to implementation

Implementation Step Period Status

Open and ongoing consultation through face-to-face and online mechanisms which, where permissible, will be published

Q3 2018 - Q2 2019 Completed

Report delivered to Government

Q2 2019 - Q2 2019 Completed but delayed
Updated date: 10 July 2020